How HR Works Here
A quick guide for staff and managers: who looks after what. When in doubt, always go up a level.
Managers & Supervisors
Shift & venue managersYour first point of contact. Managers run the day-to-day people side on shift, keeping the team looked after and things running smoothly.
- Rotas & shift cover
- Day-to-day supervision
- Holiday & sickness requests
- Timekeeping & breaks
- On-shift conduct & standards
- Training new starters on the job
- First-line questions & concerns
- Flagging issues upward when necessary
Evan
Evan handles the admin of HR and points you in the right direction. You'll receive communications from him on Finks' behalf, but he is not the HR manager and isn't the person who decides on pay, pensions, contract terms, or deals with disciplinary actions etc. He's a good person to go to with anything more hefty, and he'll either get you the answers you need or pass the issue on to Jess and Mat, our accountants, or our HR service.
Come to Evan for
- Contracts & paperwork logistical questions
- Where to find a form or policy
- Onboarding & right-to-work admin
- Payroll & record admin
Evan will pass on
- Questions about your pay or pension
- Anything about your role or future
- Grievances, disputes or complaints
- Contract changes & requests
- Anything needing a formal decision
Jess & Mat
Ultimate holders of HR dutiesJess and Mat run the top level HR stuff. Anything below is either handled by them directly or signed off by them. They work with Peninsula and Bright HR for legal guidance and compliance.
- Hiring & firing decisions
- Disciplinaries & grievances
- Appeals & serious complaints
- Pay, wages & contracts
- HR policy & how it's set
- Legal & compliance matters
- Safeguarding & serious welfare
- Final sign-off on the above
TLDR
Start with your manager. For paperwork, forms or a simple pointer, Evan can help with the admin and get your question to the right place. Anything that needs a decision (pay, pensions, contracts, discipline, grievances, hiring & firing, or anything legal or safeguarding) is owned and decided by Jess & Mat.